Relying on the expertise of contractors to provide critical services or products in your organisation can be a smart and cost effective move; but it has to be done right. In determining which contractor will deliver the best product or service and meets your organisations needs, a sourcing process occurs, a contract is negotiated and awarded. In many cases the procurement team sourcing the supplier, negotiating and awarding the contract hand over the management of the contract to a Contract Owner that has day to day operational responsibilities and is unable to provide the necessary focus on monitoring the performance of a contract. So, what level of comfort does your organisation have that the services or products you are paying for are being delivered at best value?
Proactive contract management is managing relationships at all levels, from senior sponsor to operational, measuring contract performance against KPIs, having a continuous improvement/value initiative program in place and ensuring that the values of the contractor continue to be aligned with your organisation. Effective contract management requires resources and focus
How We Can Help
By independently reviewing the performance of your contracts, we can be an extension to your organisation, providing the specialist resources so that your key people can focus on building sustainable relationships.
Typical services include:
- auditing the relevance of KPIs;
- recommending changes to improve performance and contract measurement;
- facilitating contract variations;
- scheduling and conducting contract review meetings; and
- providing relevant and constructive feedback to your contract owner.